Below is a list of the most frequently asked questions about our cleaning services. I hope they will be helpful.

Is a long-term contract required for service?

No, a long-term contract is not required for our services at Maids 2U Cleaning Services. We offer flexible scheduling and can accommodate one-time cleanings or recurring services based on your needs. You have the freedom to choose what works best for you without being locked into a lengthy commitment.

Are The Cleaning Technicians Screened?

Yes, all of our cleaning technicians at Maids 2U Cleaning Services undergo a thorough screening process before joining our team. We conduct background checks and verify their qualifications to ensure that you receive the highest level of trustworthiness and professionalism. Your safety and satisfaction are our top priorities.

Do I Have To Be Home For The Cleaning?

No, you don’t have to be home for our cleaning services at Maids 2U Cleaning Services. Many of our clients prefer to provide us with access to their home while they are away. We ensure that our team works efficiently and securely, respecting your space and belongings. If you do prefer to be home, that's perfectly fine as well!

 
 
What if I’m not satisfied with the cleaning?

If you’re not satisfied with the cleaning provided by Maids 2U Cleaning Services, please let us know within 24 hours. We will promptly address any concerns and work to resolve the issue to your satisfaction. Our goal is to ensure that you are completely happy with our services.

 
 
Are there any perks for signing up for recurring services?

Yes, there are perks for signing up for recurring services with Maids 2U Cleaning Services. We offer special discounts and priority scheduling for our regular clients, ensuring you get the best value and convenience. Visit our offers here.

Can the cleaners use the products I currently have?

Yes, our cleaners can use the products you currently have if you prefer. Additionally, we offer discounts to clients who choose to provide their own cleaning supplies, helping you save while ensuring your preferences are met.

 
 
Do you bring your own cleaning supplies, or do we need to provide the products?

We bring our own cleaning supplies to ensure consistency and quality in our service. However, if you prefer, you can provide your own products, and we offer discounts for clients who choose this option.

 
 
Do You offer Cleaning Services On The Weekend?

Yes, we offer cleaning services on weekends at Maids 2U Cleaning Services. We understand that weekdays can be busy, so we provide flexible scheduling options to accommodate your needs, including weekend appointments.

Do I need to do anything before you arrive?

Before our team arrives, it’s helpful if you can clear any personal items or valuables from the areas we’ll be cleaning. If there are specific instructions or areas of focus, letting us know in advance will ensure we address your needs effectively. Other than that, there’s no need for any additional preparation on your part.

Will I have the same cleaning person each visit?

We strive to assign the same cleaning technician to each visit to ensure consistency and familiarity with your preferences. However, if your regular cleaner is unavailable, we will send a qualified team member who is fully briefed on your needs. Your satisfaction and continuity are our priorities.

Do I Need To Be Present During The Cleaning

No, you don’t need to be present during the cleaning. Many of our clients provide us with access to their home while they’re away. If you prefer to be home, that’s perfectly fine as well. We ensure that our team works efficiently and respectfully, regardless of your presence.

 
 
Do you charge by the hour or by the service?

We charge per service rather than per hour. This allows for a clear and straightforward pricing structure based on the specific cleaning tasks you require. If you have any special requests or need a customized package, just let us know, and we’ll provide a detailed estimate.

Can I skip or reschedule an appointment?

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together.

How will you enter my home on my scheduled days of cleaning?

On your scheduled cleaning days, our team can enter your home based on your preferred method of access. You can provide us with a key, a security code, or any specific instructions for entry. If you prefer, we can also arrange to meet you at your home to hand over access. Your security and convenience are our top priorities.

Do you offer discounts for Airbnb hosts?

Yes, we offer special discounts for Airbnb hosts. If you manage an Airbnb property, let us know, and we can provide you with tailored pricing to help maintain your rental space in top condition.

 
What if I don’t want every room in the house cleaned?

If you don’t want every room in the house cleaned, simply let us know your preferences when scheduling. We can tailor our services to focus only on the areas you choose, ensuring that your specific needs are met.

 
How and when do I pay for my cleaning services?

Payment for your cleaning services can be handled easily and conveniently. You can choose to have your card securely stored on file, which allows you to skip the payment process on the day of service. For recurring services, we will automatically process the payment on the day of each scheduled cleaning, so you don’t have to worry about it. Alternatively, you can also pay after the service is completed through various payment methods if you prefer.